Apparel Return Policy
Last updated on November 2024
At Granddad's Farm, we are committed to providing you with high-quality apparel that you'll love. Our products are fulfilled by our trusted partner, Printful, and we want to ensure you have a smooth and satisfying experience with every purchase.
Please read our return policy carefully for information on returns, exchanges, and other important details.
1. Returns and Exchanges
a. Damaged, Defective, or Misprinted Items
If you receive an item that is misprinted, damaged, or defective, please contact us within 30 days of receiving your order. We will gladly arrange for a replacement at no additional cost to you.
How to Report an Issue:
Email us at ApparelReturn@earthwoodflow.com with your order number and a description of the problem.
Please include clear photos of the issue to help us resolve it promptly.
b. Lost in Transit
For packages lost in transit, please reach out to us no later than 30 days after the estimated delivery date. We will investigate the matter and work towards a satisfactory solution, which may include sending a replacement order.
2. Incorrect Address
a. Address Errors
If the shipping address provided is incorrect or insufficient, the shipment may be returned to our supplier's facility. You will be responsible for any reshipment costs once we have confirmed an updated and accurate address with you.
Please double-check your shipping information before placing an order to avoid delays or additional charges.
3. Unclaimed Shipments
Shipments that go unclaimed and are returned to our supplier's facility may incur additional shipping costs. You will be liable for the cost of reshipping the order to you.
4. Returns Due to Customer Preference
a. Buyer's Remorse
We do not offer refunds or exchanges for buyer's remorse or preference changes. Please make your selections carefully and refer to product descriptions and sizing charts before completing your purchase.
b. Size Exchanges
As our products are made to order, we cannot offer exchanges for incorrect sizes. We encourage you to review our detailed sizing guides available on each product page.
5. Non-Returnable Items
For health and hygiene reasons, certain items such as face masks are non-returnable and non-exchangeable. These items cannot be reshipped or refunded.
6. International Returns
a. EU Consumers
According to Article 16(c) and (e) of the Directive 2011/83/EU on consumer rights, the right of withdrawal may not be provided for:
Goods made to the consumer's specifications or clearly personalized.
Sealed goods unsealed after delivery, not suitable for return due to health protection or hygiene reasons.
Therefore, we reserve the right to refuse returns at our sole discretion.
b. Brazilian Consumers
Customers residing in Brazil who wish to return an item must contact us within 7 consecutive days after receiving it. The product must be unused and in its original condition. We will evaluate the request and, if approved, process the return accordingly.
7. How to Initiate a Return
Please do not return any products before contacting us.
To initiate a return:
1. Contact Us:
Email: ApparelReturn@earthwoodflow.com
2. Provide the Following Information:
Order number
Description of the issue
Photos if applicable
3. Await Instructions:
We will guide you through the next steps, which may include returning the item to our supplier's facility.
8. Additional Information
Return Address: The return address is set to our supplier's facility by default. If you use a different return address, you will be responsible for any returned shipments you receive.
Unclaimed Returns: Unclaimed returns may be donated to charity after 30 days without notice.
Liability: We are not liable for returns due to incorrect addresses or unclaimed shipments.
9. Contact Us
We're here to assist you with any questions or concerns regarding your order.
10. Policy Updates
We may update this return policy from time to time. Please review it periodically for any changes.
Note: This policy is governed and interpreted in accordance with the English language, regardless of any translations made for any purpose.
Thank You for Shopping with Granddad's Farm
We appreciate your support and are dedicated to ensuring your satisfaction. If there's anything we can do to improve your experience, please don't hesitate to reach out.
Disclaimer: This return policy is designed to align with our supplier's policies while providing clarity to our customers. Please adjust any legal language as necessary to comply with local laws and regulations. It's recommended to consult with a legal professional to ensure compliance.
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